Frequently Asked Questions

1. Do you offer free delivery for businesses in South Florida?

Yes, Tellus Supplies offers free local delivery within Miami-Dade, Broward, and Palm Beach counties

4. Do you sell to households or only businesses?

We mainly serve business clients, especially for recurring or custom orders. Household orders can be accommodated on a case-by-case basis, please reach out directly.

2. Do you ship outside South Florida?

Yes, but shipping outside South Florida must be agreed in advance. Please Contact Us to discuss your delivery needs.

7. What kind of products do you carry?

We supply a broad range of products, including:

• Janitorial Supplies

• Office Products

• Food Service Items

• Hospitality Essentials

• Property Management Supplies

• Healthcare and Facility Products

• Eco-Friendly and Compostable Options

Learn more in the Products page

3. Can I request a product not listed on your website?

Absolutely. The products shown in the Products pages, are just a general sample. We can supply a wide variety of items. Contact Us with your specific request and we’ll provide pricing and availability.

9. What are your payment terms?

Our standard payment term is Net 15 days. Other arrangements can be made based on prior agreement.

11. What is your return policy?

We accept returns on defective products unless the issue was caused by improper use at the client’s location. There is no time limit for qualifying defective returns.

14. How fast do you deliver orders?

Typical delivery time is 3 to 5 business days. For emergency orders or food service clients, we aim to deliver within 24 hours whenever possible.

8. Do you help clients find the right products?

Yes! We work closely with our clients to recommend cost-effective, high-quality solutions tailored to their needs.

10. What is the minimum order for delivery in South Florida?

Please Contact Us directly for the current minimum order amount, as it may vary depending on your location or order type.

5. How long have you been in business?

We have been in business since 2017.

12. What payment methods do you accept?

We accept cash, checks, and all major credit cards.

6. How do I place an order?

You can call us directly or send an email with your list, and we’ll handle the rest quickly and efficiently.

13. Can you help lower my current product costs?

Yes! We regularly help clients improve pricing and save money by offering better solutions.

Have more questions?

Send Us your Inquiries